MANAGEMENT SALT: Department Vs Company: Are you married to your department?

People join companies but get married to their departments.

All people who get married to their departments have a risk of becoming a problem for the company.

Departments have no real existence except for work distribution.

There are no successful departments in failed companies. Not really.

The mess that companies face just because people start identifying themselves as part of a department or SBU or a function would have been a good comedy film if it were not for the disastrous impact they have on the culture and performance of the organization.

The resultant politics is all about the benefit of some people at the cost of the majority.

Unfortunately, many well – meaning, good intention people get stuck into this blindspot.

Even some CEOs and top management encourage departmental thinking initially to manage work and control, but realize it when it is quite late that they have built a monster that will destroy their creation.

Wishing you all to get married to the company, better still – to the purpose of the company.

If you want to transform organization culture you may connect with Manoj Onkar, MANAGEMENT INNOVATIONS – manoj@managementinnovations.co.in, 91-9106456275

Management Salt: Giving and Receiving Feedback

Transforming the Culture through each supervisor and manager.

GIVING AND RECEIVING FEEDBACK

Some Points:

  1. CONTEXT: Giving and Receiving feedback is one of the most important aspects of individual and organizational development.
  2. INTENTION: Giving and Receiving feedback should accomplish the following:
    1. Help the Individual improve their knowledge, skill, attitude and grow as a professional
    1. Improve the performance in expected as well as better than expected manner
    1. Strengthen the relationship between the Individual, the feedback giver and the company
    1. Help the feedback giver discover new paradigms and grow as a professional
    1. Help the company grow by improved performance, improved products and services and improved teamwork, innovation and culture
  • Types of Feedback: Transactional Feedback Vs Transformational Feedback
  • Key Principles:
    •  Iceberg Model: What you say is 10% Everything else is 90%
    • Receiving and Giving Feedback is not about what you say? It is not about How you Say? It is much more than that? What could it be about?
    • Transformational Feedback is a difference making conversation that contributes to the giver, receiver and the organization.
    • Transformational Feedback needs a state change in the consciousness with which the individuals and the organizations operate.
  • What are the various factors affecting this conversation?
    • From Feedback Giver Perspective
    • From Feedback Receiver Perspective
    • From Situation Perspective
  • Laws for Giving and Receiving Feedback
    • No one should give feedback or receive feedback without deep appreciation for the other person and the work area that is being discussed.
    • It is not a feedback session if it is not leaving everyone empowered and enabled
  • Principles for Giving and Receiving Feedback
    • Giving Feedback and Receiving Feedback is a transformational conversation and hence is a ‘Leadership’ role.
    •  Blindspot of Leadership: Success of the Intervention depends on the interior condition of the intervenor. i.e. The success of the feedback conversation is dependent on your interior condition.
    • Interior Condition is constituted of 1. Intention 2. Attention and 3. Presence
    • You can choose to operate from Being the leader/Intervenor every time you give or receive the feedback.
  • Interior Condition:
    • INTENTION:
      • There are 2 kinds of intentions. EGO Intentions and ECO Intentions.
      • Ego intentions are given by concern for self or small group of people. E.g: Proving Oneself, Defending Oneself, Protecting something etc.,
      • Eco intentions are holistic in nature and include the benefit of all stakeholders
  • ATTENTION:

One can either have the attention on their ECO Intention or be distracted by all the concerns, worries and considerations. The Quality of Attention on the Intention is the differentiating factor between good intentions and good impact.

  • PRESENCE:

The level of mindfulness that we operate with is the level at which we are really present – present to people, to the situation, to ourselves and are able to sense the said, the unsaid and the emerging possibility.

  • How does one develop oneself to be effective in giving and receiving feedback?
    •  Mastering Deep Listening, Sensing and Sense Making
  1. Tools:
    1. 4 Levels of Listening
    1. Empathy Exercise
    1. Getting Other’s Intention and Expectation Exercise
  1. Advanced Tools:
    1. Identifying the Team Culture and Altering the Team Culture for a high performance and high connect conversations
  1. Steps in a Feedback process:
    1. Pre – Feedback Session:
      1. The feedback giver and receiver individually articulate the situation, the intention, the observation, their concerns and their remarks.
      1. They individually also articulate what was done well and what could have been done differently
      1. They may also write down the questions they have for both of them to explore in the Feedback Session.
  • Feedback Session:
  1. Principle 1: There is no right answer in most cases.
    1. Principle 2: The session is to understand each other’s perspectives and to explore new perspectives, new ways of looking at the situation.
    1. Principle 3: The next steps have to be co-created and not a one-way conversation.
    1. The nature of the feedback conversation is an exploratory inquiry on how they saw the situation and what are the other ways to see the situation and what are the possible ways of behavior and action that emerge from the new way of looking at the situation.
  • Post – Feedback Session:
    • A follow up conversation needs to be scheduled during the feedback session itself.
    • In this session, the intention is to look at the actions taken, the impact, feedback inquiry and future course of action.
  1. All feedback situations can be leveraged as a learning opportunity for the team and the organization.
  1. The reviewer (manager’s manager) and/ or HR representative should be available to facilitate the process for the manager and the team member when they have yet to master this feedback methodology OR when one of them is not fully satisfied with the process implemented.
  1. Any suggestions?

For more information on trainings and interventions that transform the consciousness of the organization and its people, contact: Manoj Onkar: manoj@managementinnovations.co.in 91-9106456275

Inspired by Theory U – by MIT Prof. Dr. Otto Scharmer

Let go the past; Let come the future

MANAGEMENT SALT : How much management is good?

How much management is good?

The guiding principle is: The amount of management required in an organization is inversely proportional to the quality of its people and the quality of alignment among its people.

If your people are a highly competent team of self- generating leaders sourced by the common INTENTION (Purpose), the level of management required is minimum e.g. Salt in cooking.

If you compromise on the competency or alignment of your team, then you have to compensate by excessive management and that leads to a host of impact that an evolved leader or organization doesn’t want to see.

The more management you have – the less leadership you have in your organization. Leaders need minimum management.

How do you create an organization of self- generating competent leaders aligned to the INTENTION of the organization is the key question for the CEO and the top leadership team.

If you do the job of getting the right people – competent people, who have also mastered deep listening and sensing and invest in generating a common PURPOSE – raison d’etre for your organization and the team – you don’t need to do excessive management.

What do you think?

For more information on how you can create an organizational culture of more leadership and initiative from people and reduce the need for too much supervision and management, contact: Manoj Onkar – 91-9106456275; manoj@managementinnovations.co.in

This write up is inspired by Theory U by MIT Porf. Dr. Otto Scharmer

Sales Leadership: Co-Creation

The success of the intervention depends on the interior condition of the intervenor” – Bill O’Brien, former CEO of Hanover Insurance

The success of a customer relationship depends on the interior condition of the seller.

The interior condition meaning the quality of intention and the quality of attention and Presence.

Is it an EGO Intention? e.g. Getting a Sale, Meeting my target, Convincing the Customer, Buying peace with my boss etc.,

OR

Is it an ECO Intention? Creating something useful for the customer and their people, or the customer and their customers etc.,

What is the quality of Attention?

How much is the attention on the intention and how much is on the distractions.

What is Presence?

Presence is a word made up of 2 words: Present and Sense

It requires deep listening not only to what the customer is saying, but being grounded in the world of customer and learning how to co-create with the customer a future that didn’t exist before.

For more information on Sales Leadership, Contact: Manoj Onkar, manoj@managementinnovations.co.in 91-9106456275.

This write up is based on Theory U by MIT Prof. Dr. Otto Scharmer.

Why Teamwork doesn’t work and how to make it work

Everyone talks about teamwork. But does it really work?

What do you do when you have wrong people on the team? Or People who really don’t know how to work on the team?

What does it take to really make Teamwork Work?

Consider the real issue is *What are you constituted as?*

You can either BE an INDIVIDUAL or BE a TEAM – not both. In the moment, you are being an individual- you are not being a team and in the moment you are being the team – the individual doesn’t exist.

What does it mean to be constituted as a TEAM?

Moment by moment giving up the ego of being an INDIVIDUAL. The boundary of our thinking has to move from that of an Individual to the Team.

EVOLVED TEAM:

An evolved team, is not about the team but about the PURPOSE – raison d’etre of the team.

TIPS:

  1. Know that you have an EGO as an Individual.
  2. Know that you are by default married to your EGO as an Individual.
  3. Your commitment to BEING the TEAM has to win everytime over your default attachment to BEING the INDIVIDUAL
  4. Having the right team helps – but at the level of EGO there is no right team. EGO will have an issue with anyone and everyone – sometime or the other.
  5. Training your self and your team in the tools of A. DEEP LISTENING and B. FIELDS OF CONVERSATION – covered in earlier write ups will help.

Unless the team is trained in listening at Level 3 and Level 4 reliably – it is not going to discover it’s real power as a team.

Every team meeting that is done at the field 3 and field 4 i.e. Dialogue: Reflective Inquiry and Presencing: Generative flow will go beyond the traditional understanding of the team and the kind of work that the team is able to fulfill.

For more information on transforming team work, collaboration and co-creation in your organization, you may contact: Manoj Onkar 91-9106456275. 91-8767636060 manoj@managementinnovations.co.in

The Future of Leadership

Dear Entrepreneurs, Leaders and Change Makers,

Pleased to share the 11th batch of Leadership from the Emerging Future http://bit.ly/LFEF-Cohort11
The future of the organizations and the society depends on transforming the consciousness with which people, organizations and society operate.
This unique workshop series is designed for developing new kind of leaders. Leaders who are deeply connected to people, sourcefully connected to their Real Self and are co-creating the fulfillment of their Vision.
3 month video conference based workshop series with high interactive sessions and coaching allow a breakthrough in one’s world view as a leader.
Starting from 25th Nov.10 Sessions. Monday evenings: 7.30 pm – 10.00 pm India time.http://bit.ly/LFEF-Cohort11

Contact: Manoj Onkar, MANAGMENT INNOVATIONSGlobal Transformation Champions Group 91-9106456275, 8767636060 manoj@managementinnovations.co.in
P.S.: You may share this information with others who may be interested.